Frequently Asked Questions

Noohr is our take on Noor, the word for "light" in Urdu and Arabic. It's the glow that comes from taking care of yourself, inside and out.

We are proudly based in Toronto, Canada. Visit our Stockist page to find locations where you can experience Noohr in person.

For product inquiries, you can email us at hi@noohr.com or leave a message on our Contact Us page. You can also reach out to us on socials and we’ll be more than happy to assist you.

We currently do not offer gift cards.

We accept major credit cards, debit cards, and digital wallets including Apple Pay, Google Pay, and Shop Pay.

You can cancel an order as long as it hasn't shipped yet. Email us at hi@noohr.com with "Cancel" and your Order # in the subject line as soon as possible. If your order has already shipped, we're happy to help you process a return and refund.

Our items are proudly manufactured in Canada.

Our products and formulations are clean and do not contain any of the following ingredients:

Aluminum Chlorohydrate, BHA (Butylated Hydroxyanisole), BHT (Butylated Hydroxytoluene), Butoxyethanol, Coal Tar, 1,4-Dioxane, Ethylenediaminetetraacetic Acid (EDTA), Ethanolamines, Formaldehyde, Hydroquinone, Mercury and Mercury Compounds, Methyl Cellosolve, Methylisothiazolinone and Methylchloroisothiazolinone, Mineral Oil, Parabens, Phenoxyethanol (formulations using >1%), Phthalates, Polyethylene Glycol (PEG Compounds), Propanol, Resorcinol, Sodium Lauryl Sulfate, Sodium Laureth Sulfate, Non-Transparent Synthetic Fragrance, Toluene, and Triclosan.

Our packaging is completely recyclable. 

We currently ship across Canada and the US.

Not yet—but we're definitely working on it! Please follow us on Instagram to be the first to know when we expand our shipping.

We offer complimentary shipping on orders of $100 CAD and up within Canada, and on orders of $140 CAD and up to the United States.

Orders are processed at our warehouse within 3–7 business days.

We're happy to help! Email us with your Order Number at hi@noohr.com for assistance.

Before processing a return, we'd love the opportunity to resolve any issues you're experiencing. If you decide to proceed, please note that you will be responsible for arranging the return delivery.

Eligibility

• Return request is submitted within 10 business days of the carrier-confirmed delivery date.
• Items must be unopened, unused, and in their original packaging or with the original tamper seal.
• Items are not final sale and not discounted by 20% or more (including promotions, codes, and site-wide offers).
• Items were not received as an exchange.
• Items were purchased directly from noohr.com (not from third-party retailers).

Noohr reserves the right to refuse returns or exchanges that do not meet our policy criteria.

1. Email hi@noohr.com with the subject line "Return Request: [ORDER NUMBER]" and include: the product(s) you wish to return, your reason for return, and a photo or video showing the item and intact packaging or tamper seal.
2. If your return is approved, we will provide you with a packing slip to include in your package.
3. Ship the return with your preferred carrier and send hi@noohr.com the tracking number under the same "Return Request" email thread.

If your order arrives damaged, defective, or incorrect, contact us within 10 business days of delivery at hi@noohr.com with photos or video. We'll take care of it and provide any necessary prepaid label or replacement instructions.

We allow 2 weeks for delivery from the date your package leaves our warehouse. If your package hasn't moved within that window, email us at hi@noohr.com and we'll file a claim with the shipping carrier.