Refund policy
At Noohr, every product is created with care. If something is not right with your order, please contact us and we will do our best to help.
Returns
We accept returns on unopened, unused products within 14 days of delivery.
To be eligible for a return, your item must be unopened, unused, in its original packaging, and in the same condition that you received it.
For hygiene and safety reasons, we are unable to accept returns on products that have been opened, used, tested, or removed from their original packaging.
How to Start a Return
To request a return, please contact us at hi@noohr.com with your order number and reason for return.
Please do not send your order back without contacting us first. Returns sent without prior approval may not be accepted.
Once your return request is approved, we will provide instructions for sending your item back.
Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.
Original shipping fees are non-refundable.
We recommend using a tracked shipping service, as Noohr is not responsible for return packages that are lost in transit.
Refunds
Once your return is received and inspected, we will notify you if your refund has been approved.
Approved refunds will be issued to the original payment method. Please allow 5–10 business days for the refund to appear on your statement, depending on your bank or payment provider.
Shipping fees, duties, taxes, customs fees, and import charges are non-refundable.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 5 business days of delivery at hi@noohr.com.
Please include your order number and clear photos of the item, packaging, and shipping box.
Once reviewed, we will offer a replacement, refund, or store credit where appropriate.
Skin Reactions or Product Concerns
If you experience a skin reaction or have a concern about a product, please stop using the product immediately and contact us at hi@noohr.com.
Please include your order number, a description of the concern, and photos if applicable.
Product concerns are reviewed on a case-by-case basis. Depending on the situation, we may offer a refund, replacement, or store credit at our discretion.
Final Sale Items
Gift cards, promotional items, samples, and sale items are final sale and cannot be returned or refunded unless they arrive damaged or defective.
Pre-Orders
Pre-order items may be cancelled for a refund before they have shipped.
Once a pre-order has shipped, it is subject to our standard return policy.
Questions
For questions about returns or refunds, please contact us at: