Shipping policy
Current shipping regions
Noohr currently ships within Canada and the United States.
All orders are processed in Canadian dollars. Shipping rates are calculated at checkout based on your shipping destination and order value.
Order Processing
Orders are processed Monday through Friday, excluding weekends and holidays.
Please allow 2–4 business days for your order to be processed before it ships. During launches, pre-orders, holidays, or high-volume periods, processing times may be slightly longer.
Once your order has shipped, you will receive a confirmation email with tracking information.
Canada Shipping
Orders shipping within Canada are eligible for the following rates:
Standard Shipping: $10 CAD
Complimentary Shipping: Free on orders of $100 CAD and up
Estimated delivery times within Canada are typically 2–8 business days after your order has shipped, depending on your location and the carrier.
U.S. Shipping
Orders shipping to the United States are eligible for the following rates:
U.S. Standard Shipping: $18.95 CAD
Complimentary U.S. Shipping: Free on orders of $140 CAD and up
Estimated delivery times to the United States are typically 5–12 business days after your order has shipped, depending on your location, customs processing, and the carrier.
U.S. orders ship from Canada. Duties, taxes, customs fees, and import charges may apply and are the responsibility of the customer. Noohr is not responsible for customs delays or additional fees charged upon delivery.
Pre-Orders
If your order includes a pre-order item, your order will ship according to the estimated shipping timeline listed on the product page.
If your order includes both in-stock and pre-order items, they may ship together once the pre-order item is ready, unless otherwise stated.
Incorrect Shipping Information
Please ensure your shipping address is entered correctly at checkout.
Noohr is not responsible for orders shipped to an incorrect or incomplete address provided by the customer. If you notice an error in your shipping address, please contact us as soon as possible. We will do our best to update the address before the order ships, but we cannot guarantee changes once the order has been processed.
Lost, Stolen, or Delayed Packages
Once an order has been handed over to the carrier, delivery times are outside of our control.
Noohr is not responsible for lost, stolen, delayed, or misdelivered packages after they have been marked as delivered by the carrier. If your package is delayed or missing, please contact the carrier directly using your tracking number.
If you need support, you may also contact us and we will do our best to assist.
Damaged Orders
If your order arrives damaged, please contact us within 5 business days of delivery with your order number and photos of the damaged item and packaging.
We will review the issue and do our best to make it right.
Shipping Questions
For questions about your order or shipping, please contact us at: